12-01-2011, 03:51 AM
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#1
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Compulsive Poster
Join Date: Oct 2007
Location: Gloucestershire
Age: 38
Posts: 19,047
Bike: klx's, 50
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best/worst customer services reputations
saw something that made me think, has this ever been done before? who has the best and worst reputations regarding customer services within the mini bike world in the UK.
list of the main bike sellers- shout if i missed any. votes are confidential, constructive chat in this thread only please
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12-01-2011, 04:34 AM
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#2
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superpit1337
Join Date: Oct 2006
Location: England
Age: 36
Posts: 20,508
Bike: CRF70/CRF50base
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Re: best/worst customer services reputations
ooracing I think are the best. helpful. and if something aint right or is broken they will send another out (providing your genuine) 9/10 times
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12-01-2011, 05:04 AM
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#3
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Compulsive Poster
Join Date: Oct 2007
Location: Gloucestershire
Age: 38
Posts: 19,047
Bike: klx's, 50
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Re: best/worst customer services reputations
do ooracing sell complete bikes? didnt include them as i didnt think they did? but yeah they're up the top for service
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12-01-2011, 07:33 AM
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#4
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On Stabilizers
Join Date: Nov 2010
Age: 39
Posts: 81
Bike: stomp 140
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Re: best/worst customer services reputations
cw bikes ,i orderd parts 3 week before xmas and they only arrived in january which is because the royal mail werent expecting alot of parcels around christmas time so they ended up with a big back log ,anyway at first i thought someone may have stolen them and callan was willing to repost the parts again even though he had proof of postage,in the end i spoke to royal mail who said give it four weeks from post date ,got it now .
I sometimes just ring for a quick qestion and he is always helpfull and he is also easy to get hold of out of hours.
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12-01-2011, 08:26 AM
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#5
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PBC Graphic Designer
Join Date: Oct 2008
Location: Grantham
Age: 30
Posts: 4,552
Bike: Husqvarna SMS
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Re: best/worst customer services reputations
Im not voting on the others as iv had no dealings with them but iv had dealings with,
Stomp, WPB, CWBikes
Stomp, Excellent, Marc's always on Facebook if i need any help or i can PM him on here.
WPB, Ade is always on MSN for help if needed.
CwBikes, Callan forgot to post my piston kit but 2 text messages and 2 fast replys it was sent out the next day and recieved the day after.
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12-01-2011, 08:29 AM
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#6
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PBC Veteran
Join Date: Jun 2010
Location: Sunderland
Posts: 3,589
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Re: best/worst customer services reputations
Quote:
Originally Posted by hughesy140
cw bikes ,i orderd parts 3 week before xmas and they only arrived in january which is because the royal mail werent expecting alot of parcels around christmas time so they ended up with a big back log ,anyway at first i thought someone may have stolen them and callan was willing to repost the parts again even though he had proof of postage,in the end i spoke to royal mail who said give it four weeks from post date ,got it now .
I sometimes just ring for a quick qestion and he is always helpfull and he is also easy to get hold of out of hours.
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well i will second that one for cwbikes
and ooracing (they also put a bag of haribo or 2 in your order )
stomp are also helpfull and punctual with deliveries as are wpb and adam at pit bike spares
havent dealt with any others but expect feedback when i do
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12-01-2011, 02:03 PM
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#7
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Join Date: May 2008
Location: Oxfordshire
Posts: 67
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Re: best/worst customer services reputations
As people have said OORacing not on here as not a "main bike dealer" but as far as "pit bike involved companies" i would say OORacing by far over any of the above from end to end customer experience: polite, helpful, fast delivery (often next day) great support etc
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12-01-2011, 02:08 PM
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#8
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PBC Veteran
Join Date: Apr 2009
Location: southwater
Posts: 4,123
Bike: Monstermoto sxf
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Re: best/worst customer services reputations
its all about my pure rush
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12-01-2011, 03:02 PM
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#9
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Wheelie King
Join Date: Nov 2008
Posts: 2,440
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Re: best/worst customer services reputations
Pit bike spares should be up, Adams a great guy and everything is always with you next day
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12-01-2011, 06:43 PM
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#10
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Super King
Join Date: Apr 2009
Age: 35
Posts: 1,075
Bike: BBR Perimeter
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Re: best/worst customer services reputations
Yeah add, Adam at Pit bike spares please
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